Refund policy
Last Updated: October 2, 2026
At CustomPrintVerse, we want you to be satisfied with your purchase. Because many of our products are personalized and made specifically according to each customer's selections, our return and refund policy depends on the reason for the request.
1. Return & Refund Window
If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us within 30 days of the date your order was delivered.
Requests submitted after this 30-day period may not be eligible for a refund or replacement.
2. Personalized Products
Many products sold by CustomPrintVerse are personalized and made specifically for each customer.
Because personalized products are created according to the customer's selected design, text, image, size, color, or other customization details, we generally do not accept returns or refunds for personalized products due to change of mind, buyer's remorse, or personal preference.
Before completing your purchase, please carefully review your:
- Product selection
- Size and color
- Personalization details
- Names and spelling
- Uploaded photos
- Design choices
- Shipping address
If we made an error in producing your personalized product, please contact us so that we can review the issue and provide an appropriate resolution.
3. Eligible Reasons for a Refund or Replacement
You may be eligible for a refund or replacement if:
Damaged Product
Your product arrives damaged during shipping or is damaged when you receive it.
Defective Product
The product has a manufacturing defect or does not function as intended.
Incorrect Product
You receive a different product, size, color, design, or variation from the one you ordered.
Incorrect Personalization Caused by Us
The personalization on the product does not match the information you correctly submitted with your order because of an error on our part.
Missing Product
An item that was included in your order is missing from the package.
Confirmed Lost Package
Your package is confirmed to have been lost during shipping.
Each request is reviewed based on the circumstances and information provided.
4. Non-Eligible Returns & Refunds
We generally do not accept returns or provide refunds for personalized products when:
- You change your mind after placing the order.
- You no longer want the product.
- You do not like the design after production.
- You selected the wrong size, color, product, or variation.
- You entered incorrect personalization information.
- You provided an incorrect name, spelling, photo, or other customization information.
- You provided an incorrect or incomplete shipping address.
- The product was damaged after delivery due to improper use, washing, handling, or care.
- The request is submitted more than 30 days after delivery.
This does not affect your rights under applicable consumer protection laws.
5. How to Request a Refund or Replacement
To request a refund or replacement, please contact us at:
Email: support@customprintverse.com
Please include:
- Your order number
- Your name and email address used for the order
- A description of the issue
- Clear photos of the product
- Photos of the packaging and shipping label, if applicable
For defective, damaged, or incorrect products, clear photos are required to help us verify the issue and determine the appropriate resolution.
Please contact us before sending any product back.
6. Return Procedure
In most cases, you do not need to return a damaged, defective, incorrect, or personalized product unless we specifically request a return.
If a return is required, we will provide return instructions after reviewing your request.
Please do not send a product to us without first contacting our customer service team and receiving return instructions.
The return method will normally be by mail using the instructions provided by our customer service team.
7. Return Shipping Costs
If the return is required because the product was:
- Damaged
- Defective
- Incorrect
- Incorrectly personalized due to an error on our part
CustomPrintVerse will cover the reasonable return shipping cost or provide appropriate return shipping instructions.
For any return that is approved for a reason where the customer is responsible for the return, the customer may be responsible for the applicable return shipping cost.
Because personalized products are generally not eligible for return due to change of mind or buyer's remorse, return shipping normally does not apply to these requests.
8. Refund Method
If your refund is approved, the refund will be issued to the original payment method used to place the order.
We do not normally issue refunds to a different payment method.
Once a refund has been approved, we will process it within 10 business days.
After we process the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
9. Refund Amount
If an eligible refund is approved, the refund amount will depend on the circumstances of the order.
For a product that is confirmed to be damaged, defective, incorrect, or incorrectly personalized due to our error, we will provide an appropriate refund or replacement in accordance with this policy.
Original shipping charges may be refundable when the issue was caused by an error on our part.
10. Damaged Products
If your package or product arrives damaged, please contact us as soon as possible.
Please provide:
- Your order number
- Photos of the damaged product
- Photos of the shipping packaging
- Photo of the shipping label
Please keep the original packaging until your claim has been reviewed, as the carrier or our fulfillment partner may require additional information.
11. Incorrect Products or Personalization
If you receive a product that is different from what you ordered, or the personalization does not match the information you correctly submitted, please contact us within 30 days of delivery.
After reviewing the information, we may provide:
- A replacement product; or
- A refund to the original payment method.
The appropriate resolution will depend on the nature of the issue.
12. Order Cancellation
Because personalized products may enter production shortly after an order is placed, cancellation requests must be submitted within 2 hours of placing the order.
If the order has already entered production, cancellation may no longer be possible.
For complete information about order cancellations and modifications, please see our Cancellation & Modification Policy.
13. Refund Processing Time
Once an approved refund is processed by CustomPrintVerse, it may take additional time for the funds to appear in your account.
Processing times depend on your payment provider, bank, or card issuer.
CustomPrintVerse does not control the processing time of your financial institution.
14. Contact Us
If you have questions about returns, refunds, or replacements, please contact us:
Email: support@customprintverse.com
Phone: +1 (321) 285-9968
Support Hours: Monday – Friday,
9:00 AM – 6:00 PM (Central Time)
Registered Office: Mhdbros LLC,
117 S Lexington St Ste 100, Harrisonville, MO 64701, United States
Please include your order number whenever contacting us so that we can assist you more efficiently.
